How to use WMTS
We’re often asked where can we go on WMTS?
The answer is that anyone can ride the bus to…Work, Education, Pharmacy & Shopping, Hair & Personal Care, Libraries, Visits with Family & Friends, Food Pantries/Meal Centers, Warming/Cooling Centers, Healthcare Appointments, even daytime entertainment options. WMTS buses are affordable, reliable and safe…and ALWAYS open to the public!
Give Us a Call!
If you live in Lewiston, Auburn, Lisbon, Lisbon Falls, Norway, South Paris, Oxford, Rumford, Mexico, Farmington, Wilton, Jay and Livermore Falls, Western Maine Transportation Services has regular wheelchair-lift equipped paratransit bus and minivan service that can get you to medical appointments, shopping, personal services and daytime social activities. Seats may be limited on certain days and MaineDHHS and MaineCare riders are given preference.
Please call 1-800-393-9335 selection 1, at least 24 hours in advance (before 4 PM) to schedule a ride.
WMTS Public Bus Fares for Androscoggin, Franklin and Oxford County buses
All Fares are per boarding (Updated October 1, 2019)
|51 + Miles||$10.00||$5.00|
* Seniors 60+, Children 5-11, Disabled, Medicare
Accompanied children under 5 ride free.
United Way Community Rides
This United Way-funded program requires riders to meet income guidelines. Rides can be to medical appointments, for shopping or general mobility. Community Rides are available in Androscoggin, Oxford and Franklin Counties, Livermore Falls and Livermore, thanks to funding provided by United Way of Androscoggin County, United Way of the Tri-Valley Area and United Way of Oxford County (now part of United Way of Androscoggin County).
For more information, please call 1-800-393-9335, selection 1.
Contract transportation services may be available to your non-profit or municipal organization.
For more information, please call 1-800-393-9335.
citylink Complementary ADA (Americans with Disabilities Act)
Service to citylink fixed-route…In Lewiston/Auburn, curb-to-curb ADA paratransit service is available in a ¾-mile corridor around the citylink fixed routes to certified individuals who cannot use regular route buses because of a disability. ADA rides must be scheduled the day before the ride is needed. The fare for ADA rides is $3.00 per boarding. To qualify for ADA service please call 777-4563, selection 2, and ask to have an ADAPT form mailed to you or click on the link below and download the ADAPT form.
If you don’t have the Adobe Acrobat Reader, please click here and download it now.
WMTS services open to the public and accessible:
The Western Maine Transportation Services (WMTS) paratransit buses and minivans are open everyone in the general public with, or without, an ambulatory condition. Our paratransit buses are equipped with wheelchair lifts and are fully accessible. If you require special assistance, please let our staff know as soon as possible, preferably when scheduling a ride, or when boarding the bus.
Personal Care Attendants:
One eligible escort per passenger may ride at no charge.
Service animals are defined by the Americans with Disabilities Act (ADA) as any animal individually trained to work or perform tasks for an individual with a disability, including but not limited to guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items. Service animals are allowed to ride for free with riders who have visual, hearing or mobility impairments. Service animals must be under the control of the rider at all times. Non-service animals, other than on-duty law-enforcement K-9 units, are not allowed on WMTS vehicles.
Operation & Sources of Funding:
WMTS is a 501 (C)(3) non-profit public transportation corporation, created by statute in 1976 to provide public and social services transportation in Maine and is funded by a combination of municipal, county, state, and federal funds.
Title VI – Non-Discrimination & Civil Rights:
WMTS is committed to ensuring that no individual or organization is excluded from participation in, denied the benefits of their programs, activities or services, or subject to discrimination on the basis of race, color, religion, sex or gender, pregnancy, national origin, ethnicity, age, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or any other characteristic protected by law, including Title VI of the Civil Rights Act of 1964, as amended.
Filing a Civil Rights Complaint:
Individuals or organizations who believe they have been denied the benefits of, excluded from participation in, or subject to discrimination on the grounds of race, color or national origin may submit a complaint to the FTA Office of Civil Rights, East Building, 5th Floor-TCR, 1200 New Jersey Ave. S.E., Washington, D.C. 20590. Complaint forms are available at www.fta.dot.gov under the search term, “File a Title VI Complaint”.
Suggestions & Complaints:
If you have a suggestion or complaint about any WMTS service, please contact WMTS by mail at 76 Merrow Road, Auburn, ME 04210; by telephone at 800-393-9335 selection 7; or by email at email@example.com. Once a suggestion or complaint is filed, the staff will investigate and follow-up with you within one business week if there is enough information provided for us to do so.